Frequently Asked Questions

  • What are OEM products?

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  • What are Retail Software products?

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  • What is a digital download?

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  • Is your software legitimate?

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  • How can I be certain that my copy of Microsoft Office is legitimate?

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  • How are you able to sell the software for so cheap?

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  • Can I buy one licensed software and install on multiple computers?

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  • Am I able to re-install the software on another machine should my operating system
    crashed or computer hardware failed?

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  • Can I order a hardcopy DVD/CD disc of the software I purchased?

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  • Is Windows Vista upgradable to Windows 7, 8 or 10?

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  • Do you supply software products in volume or bulk orders?

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  • When items are out of stock, how long does it take for those items to be restocked?

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  • Can I exchange the software I purchased for a higher edition if I have changed my mind or need something different (i.e. from Home & Student to Home & Business)?

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  • How do I request a price match from Softwaredepot?

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  • Can I ask for a price match after a purchase from Softwaredepot?

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  • What do I need to provide?

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  • How Digital Downloads Work?

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  • How to uninstall your Download?

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